Privacy Policy

1. Information We Collect

We collect information you provide directly to us, information we collect automatically when you use the Service, and information from third-party sources.

Information you provide

• Account information: name, email address, password, and profile details when you register.
• Billing information: payment card details processed securely by our payment provider (we do not store full card numbers).
• Brewing data: recipes, batch records, inventory, equipment profiles, and other content you create or upload.
• Communications: messages you send us via contact forms, email, or support channels.

Information collected automatically

• Usage data: pages visited, features used, clicks, and time spent in the application.
• Device and log data: IP address, browser type, operating system, and error logs.
• Cookies and similar technologies: see our Cookie Policy for details.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the Service.
• Process transactions and manage your subscription and billing.
• Send transactional communications such as account confirmations, invoices, and security alerts.
• Send product updates, newsletters, and promotional content where you have given consent (you can opt out at any time).
• Analyse usage patterns to enhance features and user experience.
• Detect, investigate, and prevent fraudulent or unauthorised activities.
• Comply with legal obligations.

3. Data Sharing

We do not sell your personal data. We may share your information with:

• Service providers: trusted third parties that help us operate the Service, such as cloud hosting providers, payment processors, and analytics platforms. These providers are contractually obligated to protect your data.
• Team members: if you use a team workspace, other members of your brewery account may see your activity, recipes, and batch data within that workspace.
• Legal requirements: we may disclose your information if required by law, court order, or government authority, or to protect the rights and safety of Brewgenix or others.
• Business transfers: in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS) and at rest, access controls, and regular security reviews. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security and encourage you to use a strong, unique password for your account.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Service. After account termination, we retain data for up to 30 days to allow for data export, after which it is permanently deleted unless we are legally required to retain it longer.

Anonymised or aggregated data (which cannot identify you) may be retained indefinitely for analytics and product improvement purposes.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: request a copy of the personal data we hold about you.
• Correction: request correction of inaccurate or incomplete data.
• Deletion: request deletion of your personal data, subject to legal obligations.
• Portability: receive your data in a structured, machine-readable format.
• Objection: object to certain processing of your data, such as direct marketing.
• Restriction: request that we limit how we use your data in certain circumstances.

To exercise any of these rights, contact us at privacy@brewgenix.com. We will respond within 30 days.

7. Third-Party Services

The Service may integrate with or link to third-party services (such as brewing software import tools). These services have their own privacy policies, and we are not responsible for their practices. We encourage you to review the privacy policies of any third-party services you use.

8. Children's Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected information from a child, please contact us and we will promptly delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or a notice within the Service. The updated policy will be effective from the date it is posted. We encourage you to review this policy periodically.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at: